Pre-orders
Pre-order allows you to reserve an item with an estimated delivery schedule given.
Simply add the item to your cart and proceed to checkout. Once the pre-order ends, customers will receive email updates detailing the progress of their orders, including production status and delivery timelines.
Additionally, a dedicated production status page is available in our FAQ, providing detailed information about each stage of the process for customers to review.
The estimated date is specified on the product page during checkout. However, please note as these dates are subject to change. Should any delays occur, customers will be notified via email.
Yes, upfront payment is required to secure the item.
Any cancellation or sizing exchange can only be accommodated during pre-order period. Requested changes during or after the closing date will not be valid.
Upon cancellation within the pre-order period, customers will be contacted and the refund process will be initiated immediately.
EXCHANGE & REFUNDS
A product exchange is only permitted for product with major defects and monetary refunds are applicable if the product is deemed undeliverable. Please note that size exchanges are not offered. Before completing payment, customers will be required to review and accept all our Terms & Conditions as part of the purchase agreement.
Each item undergoes a thorough inspection by both our internal and external teams before dispatch.
The product must be unworn and returned in its original condition with all included packaging.
The exchange delivery will be coordinated by our team based on customer’s preferred date & address, with no additional cost.
To initiate a exchange, please contact our customer support within three (3) days of receiving your item. Request made after this timeframe will not be considered.
Upon request, our team will assess the item before approving the exchanges & refunds. Once item is received and inspected, Exchanges will be processed within 4-5 business days (excluding weekends & public holidays). Monetary refunds (applicable only if the item is deemed undeliverable) will be processed within 2-3 business days (excluding weekends & public holidays). Customers will be notified via email.
Size Guide
Our footwear is specifically crafted for standard-width women’s feet. We recommend upsizing and selecting NF size based on your foot length in centimeters (CM), as our sizing runs slightly smaller from standard European (EU) size. While the approximate EU size is provided for reference, using the CM measurement offers the most accurate and reliable guide.
We highly encourage you to refer to our Measurement Guide, which includes example references to help you find the best fit. View HERE.
Payment
Our payment gateway is powered by Pocket to ensure seamless and efficient payment intergration for our customers. We accept the following payment methods:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
Yes, we priotize the security of your personal information. All credit/debit card transactions are processed through secure and encrypted channels to ensure your data remains confidential and protected.
Your credit/debit card will be charged immediately upon completion of your order at the checkout.
We currently accept one payment method only. While you may apply a given discount code to your purchase, it cannot be combined with multiple payment methods in a single transcation.
To avoid payment decline, please ensure the card details entered are accurate and the card has not expired. Should the issue persist, you may contact your bank for further assitance.
We do not offer installment payments. All orders must be paid upfront at the time of purchase.
An invoice/receipt will be promptly send to the email address registered to your account once payment is received.
Delivery
We exclusively offer delivery within Brunei Darussalam only.
Our deliveries are handled by a trusted local courier. Once your order is dispatched, you will receive an email update and an estimated delivery date to your address.
Pre-orders
Pre-order allows you to reserve an item with an esomated delivery schedule given.
Simply add the item to your cart and proceed to checkout. Once the pre-order ends, customers will receive email updates detailing the progress of their orders, including production status and delivery timelines.
Additionally, a dedicated production status page is available in our FAQ, providing detailed information about each stage of the process for customers to review.
The estimated date is specified on the product page during checkout. However, please note as these dates are subject to change. Should any delays occur, customers will be notified via email.
Yes, upfront payment is required to secure the item.
Any cancellation or sizing exchange can only be accommodated during pre-order period. Requested changes during or after the closing date will not be valid.
Upon cancellation within the pre-order period, customers will be contacted and the refund process will be initiated immediately.
Return & Exchange
A full monetary refund is only permitted for product with major defects only. Please note that size exchanges are not offered. Before completing payment, customers will be required to review and accept all our Terms & Conditions as part of the purchase agreement.
Each item undergoes a thorough inspection by both our internal and external teams before dispatch.
The product must be unworn and returned in its original condition with all included packaging. Any minor imperfections or signs of wear shown will not be accepted. View our categorized list of minor defects here.
The return delivery will be coordinated by our team based on customer’s preferred date & address, with no additional cost.
To initiate a refund, please contact our customer support within three (3) days of receiving your item. Request made after this timeframe will not be considered.
Upon request, our team will assess the item before approving the refund. Once item is received and inspected, refunds will be processed within 4-5 business days (excluding weekends & public holidays). Customers will be notified via email.
Size Guide
Our brand specialize in footwear designed for women’s standard width feet. For half sizes or wider feet, sizing up may be the best fit. Nevertheless, we recommend referring to the size chart below for the most accurate sizing information.
For any doubts, please contact our customer support.
Payment
Our payment gateway is powered by Pocket to ensure seamless and efficient payment intergration for our customers. We accept the following payment methods:
Delivery
Our deliveries are handled by a local courier. Once your order is dispatched, you will receive an email update and an estimated delivery date to your address.
Pre-orders
Pre-order allows you to reserve an item with an esomated delivery schedule given.
Simply add the item to your cart and proceed to checkout. Once the pre-order ends, customers will receive email updates detailing the progress of their orders, including production status and delivery timelines.
Additionally, a dedicated production status page is available in our FAQ, providing detailed information about each stage of the process for customers to review.
The estimated date is specified on the product page during checkout. However, please note as these dates are subject to change. Should any delays occur, customers will be notified via email.
Yes, upfront payment is required to secure the item.
Any cancellation or sizing exchange can only be accommodated during pre-order period. Requested changes during or after the closing date will not be valid.
Upon cancellation within the pre-order period, customers will be contacted and the refund process will be initiated immediately.
Return & Exchange
Minor Defects Lists
The following are examples of possible minor imperfections on shoes or packaging that do not impact their overall wearability:
Upper & Insole Material:
- Small scratches or scuffs on surface.
- Slight discoloration or uneven texture.
- Tiny glue marks near the seams/edges.
Sole & Heel:
- Slightly uneven finish on the sole edges.
- Minor dents or scratches.
- Small air bubbles in the material (if applicable).
Stitching & Construction:
- Slightly misaligned or uneven stitching.
- Minor fraying of threads.
- Small overlaps in the insole or lining.
Decorative & Hardware (if applicable):
- Slightly off-center placement of embellishments or logos.
- Small scratches or tarnishes on metal accents (buckles, zippers, etc.)
Packaging Imperfections:
- Slightly creasing or dents on shoebox.
- Minor stains.
Size Guide
Our brand specialize in footwear designed for women’s standard width feet. For half sizes or wider feet, sizing up may be the best fit. Nevertheless, we recommend referring to the size chart below for the most accurate sizing information.
For any doubts, please contact our customer support.
Payment
Our payment gateway is powered by Pocket to ensure seamless and efficient payment intergration for our customers. We accept the following payment methods:
Delivery
All returns are eligible for product exchange only, monetary refunds are not available. Before payment, customers will be prompted to review and accept all our Terms & Conditions as part of the purchase agreement.
Please note, every item is meticulously inspected by our internal and external teams before dispatch.
Exchanges are permitted solely for product with major defects only. We do not offer size exchanges, kindly refer to our size chart carefully or contact our customer support for help. To be eligible, the product must be unworn, in its original condition and accompanied by any packaging or materials initially provided. Delivery for return & exchange will be coordinated based on customer’s preferred date & address.
Exchange will not be accepted if product shows minor imperfections and signs of wear. View our categorized list of minor defects here.
We cover all costs associated with exchange process, including the delivery of the new item to you at no additional charge.
Returns & exchanges are accepted up to 2 days after the item has been delivered to you. Request made after this timeframe will not be considered.
The return item will be inspected promptly. Once approved, we will process the product exchange by placing a new order of the same size and color on your behalf. The estimated timeline for the exchange will be notified via email.